AMD is wanting right into a USB subject with 500-series motherboard chipsets it says solely a “small variety of customers are experiencing”. Over on the AMD subreddit, an official account posted that AMD is conscious and investigating the foundation explanation for a USB disconnection drawback and is actively in search of assist from the group in accumulating additional info.
The difficulty is alleged to come up when customers plug gadgets into sure USB ports, or mixtures of such. This may result in disconnections and gadgets being unrecognised. There are two 500-series chipsets accessible at present: X570 and B550, and the problem is alleged to happen throughout each.
AMD recommends that customers submit a support ticket if they’re experiencing the problem.
An Update on USB connectivity with 500 Series Chipset Motherboards from r/Amd
It is not a problem we have run into but, and I am operating an X570 AMD Ryzen system as my each day machine, nevertheless it does seem like greater than a localised case. Many customers on Reddit are reporting their expertise with the problem and workarounds (typically marking practical USB sockets or plugging issues in in a sure order).
The reporting thread is a prolonged record of customers reporting the problem:
“MSI B550 Carbon Gaming with 5900x: HP Reverb G2 solely engaged on entrance USB 3 ports,” says person Mugendon.
“I’m additionally having USB points with my 400 sequence chipset mobo. I’ve a semi-repeatable subject. Appear to principally be happening on my USB 3.0/3.1 ports. Asus Prime B450-Plus with Ryzen 9 3900X,” says caboose1835.
few customers have found out workarounds, nonetheless, with many recommending configuring the PCIe slots to PCIe 3.0 mode seems to work:
“B550M Mortar/5800x and 3080. Typically randomly the pump on my h100i platinum can have the disconnect sound however I can normally assure making it do this by utilizing any sort of streaming software program. Answer was to alter PCIe from Auto to three.0,” says fugly16.
“Answer: CHANGING PCIE x16 slot to operate in PCIe 3.0 mode fixes the problem at a efficiency deficit. That is 100% confirmed to be what the problem is and is its personal class of USB points with 500 sequence motherboards,” says AVxVoid, who appears assured within the repair.
It is value a shot, a minimum of. Tell us when you’ve been discovering this subject in your system and if the above labored in any respect.
So far as AMD is ready to report at present it’s nonetheless solely a small variety of gadgets which might be going through points with USB connectivity, however we’ll keep watch over this one for updates to see if there are any additional developments. It looks as if a scorching subject over on the AMD subreddit, a minimum of, with many customers grateful that AMD has lastly shared info on the problem, which one can assume has been round since these chipsets first launched.
This is hoping for a fast and simple repair with the following AGESA replace.
